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I received my Moken 10 Standard V2 in absolutely flawless condition, so first and foremost I'm super impressed with the packaging and handling that was provided. After reading many horror stories from other outlets and damages in shipping, I was both relieve and impressed that the provider used by Waterways USA was so trustworthy and well-equipped. The overall sales experience was absolutely awesome. I emailed the Waterways Austin location and they gave me the info that I was looking for prior to their grand opening. I went and actually spoke with the guys at Waterways Austin in person on their opening day (6-4-2022) and got to see the kayak in person, discuss the options available, and I never felt one ounce of pressure to change my mind or pushed to buy right then and there in person. They were very cordial and very happy to help in any way possible and after considering all my options that day, I purchased the Moken 10 Standard V2 online with their further assistance. I highly suggest going to Waterways Austin if you're in the area because they're on top of their game, they know their stuff, and they're great guys all around. I'm sure if they're representative of the others employed with Waterways across the US, the company does a great job of picking out their folks! As for the performance, so far so good. I just got the kayak and we went out with it right away. Absolutely a great experience and a great kayak to have purchased. I can't wait to do more and go exploring more places with this wonderful kayak!