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For any warranty requests, please contact the manufacturer for your product directly and they will be able to assist you. For all Feelfree US, LLC brands, which includes Feelfree Kayaks, 3 Waters Kayaks, Seastream Kayaks, Jonny Boats, Feelfree Gear and Nav8, click here to download a warranty claim form. For all other brands please contact their warranty departments.
If the item was purchased in our store or online and you need a bill of sale, email us at firstname.lastname@example.org.
Returns & Exchanges
All boat sales are final. Manufacturer defects are the only exception and warranty claims will be processed through the respective manufacturer. See above for details. Gift Cards and batteries are also non-refundable.
All other products are eligible for a full refund or exchange within 30 days of purchase with the following:
Past 30 days, if the above requirements are met, refunds will be store credit only. If you have questions, email us at email@example.com.
Please do not send your purchase back to the manufacturer. If the item was purchased in-store, simply return to our location in Asheville, North Carolina. For items purchased online, please see "Shipping" below:
To return your product, you should mail your product to:
785 Haywood Rd
Asheville, NC 28806
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days. If you don't receive a refund within 15 days after we notify you, please contact us at firstname.lastname@example.org.
If you wish to return an item in exchange for another, please contact us prior to returning the item at email@example.com.
The same policies apply to gifted items.
For all other questions, email us at firstname.lastname@example.org or call 828-575-2128.