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Greetings Waterways family members,
We are fired up and ready for an amazing 2020! Now, more than ever, our lineup has something for everyone, whether this is your first time exploring the idea of kayaking to models designed for the most serious of anglers - our warehouse and showroom are well stocked and ready for immediate delivery once the dust settles on the current situation.
How We Are Addressing COVID-19
Due to the COVID-19 situation across the United States, daily operations of our showroom will be closed through April 9th as part of a city-wide order by Asheville, North Carolina.
The good news is that our eCommerce store will continue to remain open 24/7 for your convenience. However, beginning March 26th, 2020, all orders placed through our website, will have an expected begin ship date of April 9th in the order they are received. Please note that this date may be subject to change based on government orders. In addition, the majority of our staff will still be operating during normal business hours of 9am - 5pm EDT remotely to support our online customers.
The health of our customers and staff is of most importance to us and at this time, we have:
As previously stated our online customer service team will continue to operate as normal. However, we are expecting some delays in response times and ask that if you have questions about an order, warranty submissions and any other inquiry for any one of our products, you email us directly at firstname.lastname@example.org with as much detail as possible.
We will continue to keep you updated on this page as necessary.
Thank you for your continued support!
- The Waterways Team