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I purchased this boat as a birthday gift for my husband. The guys at the shop listened to my must-haves and helped me narrow down my options. They answered all of my questions thoughtfully, made some great recommendations, and made sure I knew which accessories I needed or could hold off on purchasing. They held onto the boat for a few days and helped me surprise my husband the day we came to pick it up. They even taught us how to load the kayak onto the roof-rack and properly tie it down. On our way out, we were told to just contact the shop if we have any issues with straps breaking or anything like that - they'd fix those things right up for us! The boat itself is AWESOME and everything we were looking for. It's comfortable, not very heavy, and is perfect for our more relaxed kayaking style. Theres even room for gear and our dog whenever we want to camp at boat-in locations. 12/10 thrilled with this store, service, & purchase!